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Frequently Asked Questions (FAQs)


Table of Contents 

 
  1. What is Embroidery?
  2. What Format should I send my artwork in?
  3. Can I use the design again?
  4. What kind of standards does your company hold?
  5. When do I have to pay?
  6. I have my own garments, will you embroider them for me?
  7. Do you have a minimum order?
  8. How long does it take to deliver?

 


What is Embroidery?

Embroidery is the process of sewing your digitized design on merchandise such as shirts, hats, and towels.  Once we have your logo or design digitized in an embroidery software format, it can be loaded into our computerized embroidery machines for sewing. 

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What Format should I send my artwork in?

We are able to work from a number of file formats such as PDF, jpg, gif, Word, bitmap 

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Can I use the design again?

Once the image is digitized into the proper format it can be used as often as
you wish without being charged for this process again.

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What kind of standards does your company hold?

Each piece of merchandise that comes off one of our machines is individually checked for compliance with our quality standards.  Our goal is to ensure that your merchandise, all of it, is representative of our highest quality service every time.

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When do I have to pay?

A 50% deposit when placing your order, remainder due upon delivery.

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I have my own garments, will you embroider them for me?

Absolutely.

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Do you have a minimum order?

Yes, One.

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How long does it take to deliver?

We turn jobs round as fast as possible, depending on the quantity required – a delivery date
will be given as soon as you place your order.

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